Due to the ongoing presence of COVID-19 please keep in mind the following: Camp Robin Hood reserves the right to change or update our policies and/or programs and/or optional extras as the Ministry of Health may make recommendations and/or changes to the COVID-19 guidelines prior to and/or during the summer.
For questions, specifically related to the operation of camp for Summer 2021, please visit our Summer 2021 Safety & Operations Guide.
[insert_anchors anchor_id=”top”]1. What are the transportation options for my child? 2. When I apply, how much is the deposit to hold my child’s spot? And is it refundable? 3. Are there additional fees beyond the registration fees? 4. What is the “Sibling Discount”? 5. Do former Camp Robin Hood staff receive a discount for their children? 6. What if my child is reluctant to go to camp? 7. How do you keep camp fun during the heat and rain? 8. Can my child apply for 1 week? 9. Can I change my child’s session or between the traditional and Robin Hood Sports Academy program? 10. What if I reduce or cancel my child’s stay at Robin Hood? 11. How do I extend my child’s stay at camp? 12. What do you do to make the bus ride safe & fun? 13. How will I know what’s happening at camp?
[insert_anchors anchor_id=”FAQ1″]1. What are the transportation options for my child?
Parents have the option of driving their campers to our site in Markham, selecting our door-to-door service or convenient neighbourhood transportation service which leaves from a variety of central neighbourhood depots. For families choosing to drive their children to camp, our drop-off time is 9 am daily with pick-up at 4 pm at a designated pick up and drop off zone at camp. With advanced notice, we can offer your child(ren) before and after camp care starting at 8:15 AM and ending at 5:30 PM. For campers travelling by bus, daily pick ups begin at 8 am and buses leave camp at approximately 4 pm. We work very hard to make certain our bus routes are fast and efficient and the trips to and from camp are super fun. Our Bus Challenge Cup (our spirit competition between buses) program is part of the daily bus experience. We work closely with our bus company and directly with parents to make sure we fulfil individual requests (i.e. special pick up/drop off). Our carefully selected CRH Bus Administration Team provides leadership and support to all of our Bus Counsellors. They supply training, program materials, song books and daily challenges to keep campers of every age involved and having fun too and from camp! Back To Top
[insert_anchors anchor_id=”FAQ2″]2. When I apply, how much is the deposit to hold my child’s spot? And is it refundable?
A $500 deposit per child is all that is required when submitting the application. Camp fees are fully refundable up until February 28, 2022. As of March 1, the following refund policy will apply:
| Time of Year | Cancellation Fee/Camper | Reduction/Change in Session Fee/Camper |
|---|---|---|
| October/November 2024 | $0 | $0 |
| December 2024/January 2025 | $250 | $0 |
| February/March 2025 | $500 | $100 |
| April 2025 | $500 | $150 |
| May 2025 | 50% of camp fee | $150 |
| June 2025 | No Refund | No refund, however, a credit will be given for the following camp season less an administration charge of $200.00 |
| July/August 2025 | No Refund | No refund, however, a credit will be given for the following camp season less an administration charge of $250.00 |
Camp Robin Hood reserves the right to change or update our policies and/or programs and/or optional extras as the Ministry of Health may make recommendations and/or changes to the COVID-19 guidelines prior to and/or during the summer.</>
For information regarding our absence policies as they relate to COVID-19, please visit HERE.
[insert_anchors anchor_id=”FAQ3″]3. Are there additional fees beyond the registration fees?
We try to make our fees as inclusive as possible so there are not many additional fees during the summer. With your registration, each child will receive:
- A Robin Hood knapsack
- Lifesaving Society instructional swim program*
- A Camp-wide cookout every Friday!
- Daily drinks and treats
- A camp photo for each enrolled session
- A camp T-Shirt
- Daily Towel Service
For families that would prefer another option for their camper’s lunch, we will once again use Kids Kitchen as our service provider. Kids Kitchen provides a COVID-19 friendly delivery process to camp and our staff has a well established system to make sure campers receive their lunch. Kids Kitchen provides flexible ordering and a wide variety of menu items. More details will be provided in June.
[insert_anchors anchor_id=”FAQ4″]4. What is the “Sibling Discount”?
For families sending more than one child to camp, you can save 5% off the application fee for your second child, 10% off your third and 15% off your forth or more. Children must be siblings residing in the same home. This applies to campers with the shortest and least expensive stay in a combination of our programs. Please note: This discount only applies to Regular Fees and Transportation fees. Back To Top
[insert_anchors anchor_id=”FAQ5″]5. Do former Camp Robin Hood staff receive a discount for their children?
Absolutely!! Many of our former staff enrol their children in our programs. We appreciate the loyalty and are happy to extend an 5% off your camp fees (maximum 5% discount per family). Please fill out the appropriate section of the application form with the details of your staff experience at Robin Hood. Please note: This offer excludes additional program fees such as transportation and before and after camp supervision. Back To Top
[insert_anchors anchor_id=”FAQ6″]6. What if my child is reluctant to go to camp?
As the summer approaches and our campers prepare themselves for camp, a few may experience some level of apprehension. For them, a new environment, meeting new friends, adjusting to a new counsellor and travelling on a strange bus may be the cause of the discomfort. However, children are complex and may have other uncommunicated problems. Please do not panic. “I won’t go” or “I don’t want to go” are not unexpected responses. With care and positive exposure to camp, apprehension disappears quickly. If you observe any apprehension in your child or have concerns, please let our Directors/Owners Sari and Howie Grossinger know in advance. They will be able to offer many suggestions which include: encouraging your family to attend our Open House in June and/or a visit to our campsite prior to your child’s first day of camp. We are here to help and open communication will make each child’s camp experience more successful Back To Top
[insert_anchors anchor_id=”FAQ7″]7. How do you keep camp fun during the heat and rain?
Like any program in an outdoor setting, we are subject to all types of weather conditions. Rain conditions or extreme heat can happen in a typical summer. We’re confident that regardless of the type of weather, we can provide a safe and sheltered experience for our campers. Programming always reflects the weather and safety issues that might arise so that a comfortable day is had by all. Drinking lots of water, slowing the pace of activities, gathering in shelters such as our 7200 sq.ft. Arrowdome or providing more opportunities to get wet on a hot day by hanging for a few seconds under our “MISTERS” are just some examples of how we modify our program in an effort to mitigate weather concerns. Back To Top
[insert_anchors anchor_id=”FAQ8″]8. Can my child apply for 1 week?
One week applications are only available to campers that have applied for a minimum of one session (two weeks) and where space is available (August sessions only). One week applications are not eligible for the longer stay discount and will be charged a pro-rated fee based on a nine or ten day session depending on the calendar. Requests for a one week extension can be made on the application. Back To Top
[insert_anchors anchor_id=”FAQ9″]9. Can I change my child’s session or between the traditional and Robin Hood Sports Academy program?
Yes! As long as there is space in the program desired we are happy to make the change. Should a request be made once a session has begun, there is a $25 administrative fee. Back To Top
[insert_anchors anchor_id=”FAQ10″]10. What if I reduce or cancel my child’s stay at Robin Hood?
You may choose to reduce your child’s stay at any time. Up until June 1st you will receive a full refund on camp fees. Cancellation or reduction at any other time is subject to the following fees:
| Time of Year | Cancellation Fee/Camper | Reduction/Change in Session Fee/Camper |
|---|---|---|
| October/November 2024 | $0 | $0 |
| December 2024/January 2025 | $250 | $0 |
| February/March 2025 | $500 | $100 |
| April 2025 | $500 | $150 |
| May 2025 | 50% of camp fee | $150 |
| June 2025 | No Refund | No refund, however, a credit will be given for the following camp season less an administration charge of $200.00 |
| July/August 2025 | No Refund | No refund, however, a credit will be given for the following camp season less an administration charge of $250.00 |
Days missed for any reason cannot be refunded; however, in case of illness of 2 consecutive weeks or more, a written request accompanied by a Doctor certificate is required for refund. In this latter situation, a 50% refund will be made. All refund requests received after June 1st will be processed after September 15th.
Camp Robin Hood reserves the right to change or update our policies and/or programs and/or optional extras as the Ministry of Health may make recommendations and/or changes to the COVID-19 guidelines prior to and/or during the summer.
For information regarding our absence policies as they relate to COVID-19, please visit HERE.
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11. How do I extend my child’s stay at camp?
You may add additional weeks to your camper’s application at any time as long as there is space available. Any session added after your initial application will be charged at the rate you received when you applied. Other discount codes are excluded.
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12. What do you do to make the bus ride safe & fun?
Each of our buses will have at least 2, well-trained bus counsellors, to provide supervision, safety and lead in the fun! Our bus company (Landmark) provides well-maintained vehicles and expertly trained and responsible drivers. The fun is provided each day with different themes, cheers and songs! We even have window markers to decorate the bus! Each June we publish a new edition of our Bus Themes calendar (available on our Calendars page) that will keep you well-informed about our program which includes our dress-up days! Our staff, Bus Administration Team, many of our drivers and our campers often choose to dress in costume to fully participate in these themed days. Dressing up is not mandatory but it’s hard to resist the urge to get into the spirit and help your bus win the Bus Challenge Cup each session. Back To Top
[insert_anchors anchor_id=”FAQ13″]13. How will I know what’s happening at camp?
Aside from our frequent social media posts and the amazing stories your child will share each day, we do our best to keep you informed about our camp calendar, particularly camp-wide theme days and special events which vary throughout the summer. In the spring, we will share the new edition of our summer calendar which will highlight the events and spirit days Camp Robin Hood is known for! At the end of every week your child is enrolled, you will receive our Friday Flyer which will also outline what is happening in each of our sections at camp. All of this information will be provided as part of our Parent Information Page finalized in early May. Back To Top
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